At Sky Media Pro LLC, customer satisfaction is our top priority. If you are not fully satisfied with the final deliverables, please contact us within 7 days of receiving your content so we can address your concerns promptly. We offer refunds or re-edits under the following conditions: Technical Issues: If the delivered media is defective or unusable due to our error (e.g., corrupted files, significant image/video quality issues). Missed Shots: If key features or areas specified in your booking were not captured. Weather Delays: In case of inclement weather affecting shoot quality, we offer complimentary rescheduling. Refunds are not issued for: Subjective preferences after delivery (e.g., style or composition concerns outside the agreed scope). Cancellations with less than 24 hours' notice. If you have any concerns, reach out to me directly at tj@skymediapro.com — I'm committed to making it right.

Each project includes professionally edited, ready-to-use media tailored for MLS, websites, and marketing platforms. Here’s what you can expect based on your selected service package: HDR Photos: Bright, crisp, and color-balanced interior and exterior images, delivered in both high-resolution and MLS-optimized formats. Aerial Drone Photos: Elevated perspectives of the property and surrounding area, ideal for showcasing lot lines, views, or amenities. Video Tours: Smooth, cinematic walkthroughs or flyovers, edited with music and branded intros/outros upon request. 360° Virtual Tours: Immersive walkthroughs using Giraffe360, complete with auto-generated floor plans and room measurements. File Delivery: All media is delivered via a downloadable link within 24–48 hours of the shoot, unless otherwise noted. Custom requests and branding options are always welcome — just let us know your needs when booking.

We know schedules can shift, and we’re happy to work with you to keep things smooth. Booking: All appointments should be made at least 24 hours in advance. You’ll receive a confirmation email once your booking is accepted, along with prep tips to ensure your property is ready for its close-up. Rescheduling: You may reschedule at no charge with at least 24 hours' notice. Same-day reschedules may incur a fee to cover travel and scheduling adjustments. Weather-related reschedules (wind, rain, poor lighting) are always allowed at no extra charge — we want your property looking its best! Cancellations: Cancellations made more than 24 hours in advance are fully refundable. Cancellations made with less than 24 hours' notice may be subject to a $50 fee. To reschedule or cancel, just contact me via email or phone — I'm here to help!

All media delivered by Sky Media Pro LLC is licensed to the client named in the booking for use in marketing the specific property photographed or filmed. You May: Use the photos, videos, and virtual tours on MLS, social media, real estate websites, printed brochures, and other marketing materials. Share the media with the property owner, co-listing agents, or marketing professionals involved in promoting the listing. You May Not: Resell or redistribute the content for unrelated properties. Transfer usage rights to third parties (e.g., builders, designers, stagers) without written permission. Sky Media Pro LLC retains the copyright to all media. Extended or commercial licensing is available upon request.

Effective Date: April 7, 2025 Welcome to Sky Media Pro LLC. By booking a service, using our website, or engaging with our content, you agree to the following Terms & Conditions. Please read them carefully.

Sky Media Pro LLC provides real estate media services including (but not limited to): Drone photography & videography Interior and exterior property photography 360° virtual tours and floor plans Roof inspections and construction progress documentation We reserve the right to update, modify, or discontinue services at our discretion.

A 50% deposit is required to confirm your booking unless otherwise agreed. The remaining balance is due upon delivery of the completed project or before media is released. Payments can be made via secure online payment, credit card, or other approved methods. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Clients may reschedule appointments up to 24 hours in advance with no penalty. In the event of inclement weather or unsafe flight conditions, we will reschedule at no additional cost. Failure to appear on-site at the scheduled time may result in additional travel or reshoot fees.

Typical delivery time for media is 24–48 hours after the shoot, unless otherwise specified. Turnaround may vary based on project scope or volume.

5. Client Responsibilities Clients agree to: Ensure property is ready and accessible at the time of the shoot Notify residents, tenants, or others on-site in advance Secure pets and remove clutter or obstructions as needed Sky Media Pro is not responsible for delays caused by unprepared properties.

All drone operations are conducted in compliance with FAA regulations. Sky Media Pro reserves the right to refuse or delay drone flights in restricted areas, near airports, or under unsafe conditions (e.g., high winds, rain, crowds). Sky Media Pro LLC is responsible for obtaining any special access or permissions if required.

Sky Media Pro LLC retains the copyright to all images and videos created. Clients receive a non-exclusive license to use the delivered media for marketing or promotional purposes (e.g., MLS listings, websites, brochures). Media may not be resold or redistributed without written permission.

Minor edits (lighting, color correction, sky replacement, etc.) are included. Additional editing or re-shoots may be subject to extra charges.

Sky Media Pro LLC is not liable for any indirect, incidental, or consequential damages arising from use of our services, media, or website. We are not responsible for missed sales or listing deadlines due to project delays.

All client data is handled in accordance with our Privacy Policy (link to privacy policy). We respect your confidentiality and never share your information without consent.

These Terms are governed by the laws of the State of Missouri. Any disputes shall be resolved in local state or federal courts located within Jackson County, Missouri.

If you have questions about these Terms, please contact: Sky Media Pro LLC Email: tj@skymediapro.com Phone: 816-616-3157 Website: www.skymediapro.com

Effective Date: April 7, 2025 Sky Media Pro LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us.

We may collect the following types of personal information: Contact Information: Name, email address, phone number, company name, mailing address Booking & Order Details: Project information, service type, scheduled appointments, location details Payment Information: Collected securely via third-party payment processors (we do not store card details) Usage Data: IP address, browser type, pages visited, and other analytical data collected via cookies or tracking tools

We use the information we collect for purposes including: To process and confirm service bookings To send service-related communications, invoices, and updates To deliver completed photo, video, or drone media projects To respond to inquiries and provide customer support To improve our services and website functionality To send occasional promotional or informational emails (you can opt-out anytime)

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary: Payment processors (e.g., Stripe, PayPal) Scheduling tools or CRM platforms used to manage appointments Legal authorities, if required to comply with law or protect our rights All third-party services are required to maintain the confidentiality and security of your information.

Our website may use cookies and similar tracking technologies to: Analyze website traffic and user behavior Remember your preferences or form data Improve user experience You can control or disable cookies through your browser settings.

You have the right to: Access, correct, or delete your personal data Opt out of marketing emails by clicking the “unsubscribe” link Contact us to request information about how your data is used To exercise your rights, contact us at: tj@skymediapro.com

We implement industry-standard measures to protect your information from unauthorized access or disclosure. While no system is 100% secure, we do our best to keep your data safe.

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices of these third parties. Please review their policies separately.

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

We may update this Privacy Policy occasionally. When we do, we will revise the "Effective Date" at the top of the page. Continued use of our services after changes constitutes your agreement to the updated policy.

If you have any questions about this Privacy Policy, please contact: Sky Media Pro LLC Email: tj@skymediapro.com Phone: 816-616-3157 Website: www.skymediapro.com